General Terms and Conditions

The contract for purchase concluded through the www.smartcityshop.net platform

between
Smart City AG, Gewerbestrasse 5, 6330 Cham, Kanton Zug, Switzerland
E-Mail: info@smartcityshop.net
hereafter only Shop

and
the Customer

Definitions and Area of Application

The business relationship between the webshop provider (hereafter only “Shop”) and the customer (hereafter only “Customer”) is governed solely by the General Business Terms.

The Customer is considered the consumer of goods and services are purchased for noncommercial use at home or in residential property.

The Customer is considered business customer if goods and services are purchased for profit purposes or are used in the non residential property.

Concluding the contract
(1) The Customer can choose products from the Shop and place them in the shopping basket by using the “Add to cart” button. By using the “Pay Order” button, the Customer places a binding purchase request for the goods placed in the shopping basket. Before sending the order, the Customer can change and check the data at any moment. By placing an order Customer agrees with General Terms and Conditions.

(2) The Shop then sends the Customer an automatic purchase request delivery confirmation e-mail in which the Customer’s order is again summarised This automatic delivery confirmation only documents the fact that the Customer’s order was delivered to the Provider, but it does not represent the acceptance of the purchase request. The contract is concluded only when the Provider sends an acceptance notice in a separate e-mail (order confirmation).

Goods availability and Delivery

Goods on the stock are readily available to ship within a week.

Goods from presale offer ship 90 days after the offer ends

Goods that are still in development will ship after development is finished and production is established

Delivery is executed via parcel companies – the customer is responsible for importing procedures if applicable

Prices and shipping costs

Prices

All prices are set in EUR and SCCTN.

For purchases with Credi Cards/DebitCards/PayPal – Paypal policies apply

For purchases with Cryptocurrencies – GoinGate policies apply

Prices are fixed during the check out process.

All refunds are subject to Shop’s decision on currency – mostly in SCCTN or EUR.

Shipping costs

If shipping is free – this will be stated in the product description

Shipping is calculated based on purchased goods weight and price during the purchasing procedure.

The shop might not send goods to areas that are under international sanctions.

Taxes

Prices do not include taxes.

All goods are shipped to the destination with insurance paid.  Duty and taxes unpaid.

Each customer is expected to pay local duties and taxes. Shipping company might or might not assist the customer with local duties and taxes.

Cancellation policy
If the order is canceled, the Customer bears the cost of shipping and immediate costs of shipping the goods back.

Payment terms
The Customer can via PayPal or Coingate. Registered businesses can pay by invoice, 100% advance payment.

Warranty for Material Defects
The Shop provides guaranty under applicable rules. The guarantee obligation for businesses for goods supplied by the Provider is 12 months.

For test products and development products, no warranty is available.

Liability
Customer shall make no claims of damage compensation.

Damage liability against businesses is limited to €1,000 per damage case.

Revocation Instruction
Under distance purchase rules, consumers enjoy a general right of revocation which the Shop must inform them about

Right of revocation
The customer is entitled to withdraw from the contract within 14 days without stating the reason.

The revocation period is 14 days starting on the day on which you or a third party is known to you, who is not a shipping agent, accepted the goods into its ownership.

To apply your right of revocation, you must notify Shop at info@smartcityshop.net

To apply your right of revocation within the required period, it is sufficient if you send the notification about the application of your right of revocation before the expiration of the revocation period.

Revocation consequences
If you revoke this contract, we have to return all payments received from you, including delivery costs immediately and at the latest within 14 days from the date on which we received your contract revocation notification. We will return the payments by the same means you used for the original transaction unless anything else was expressly agreed with the customer.

The shop can withhold the return payment until we have received the goods or until you have shown evidence that you have sent the goods back, depending on which comes earlier.

Customer must send or bring the goods back to us immediately and in any case within 14 days from the date on which you informed us about the contract revocation. The revocation period is still met if you send the goods before the expiration date of 14 days has passed.

Customer bears the immediate cost of returning the goods.

Customer will have to pay a possible loss in value of the goods only if the goods were unnecessary handled, evidence of which can be found based on an inspection of its condition, properties and operation.

The right of revocation cannot be applied for goods delivery contracts that are not ready made and for goods for the production of which individual selection or specification by the consumer is essential or that are clearly customized to the individual needs of the consumer.

Data processing instructions
This Shop is intended to cater to the Smart City Community. Customer’s consent to use the information collected while shopping is expected.

The Shop collects customer data as part of the processing of the contract. The Provider shall collect, process and use inventory and user data of the Customer without the Customer’s consent only to the extent necessary for the contractual relationship and claiming and invoicing telecommunications media.

The Shop will use Customer data for promotion, market survey and opinion surveys.

The Customer can check, change or delete the data stored about the Customer at any time by submitting written demand over info@smartcityshop.net

Online Dispute Resolution

Final Provisions
The law of the Katon Zug Switzerland applies to the contracts concluded between the Provider and the Shop, sales law does not apply.

If the Customer is a dealer, legal entity under public law or a public legal entity or a public estate, the court of jurisdiction for all disputes arising from the contractual relationship between the Provider and Customer shall be the seat of the Shop.

The remaining parts of the contract remain binding even if any of its clauses becomes legally ineffective. Statutory provisions, if available, replace the ineffective provisions. The entire contract is void if this would constitute unreasonable hardship of any of the contracting parties.

General Terms and Conditions might be subject to change without prior notice.